FAQS

We have prepared some of the most frequently asked questions below, to view the answers simply click on the question.

What kind of deposit do you require?

If you do not have an account with us we require 50% down on all orders.  If you do have an account, we will produce your order and payment is due on delivery. 

If I bring my logo on a Flash Drive, what format works best?

Depending on your needs and the design of the garment or promotional product, many formats are viable. See our artwork requirements section or call to discuss. 

Can you make a stitch file from a digital photograph?

Yes, it is possible. However, images with a lot of fine detail may not reproduce and images have to be simplified into a few colours to be stitched. Realistically you cannot get a photographic result. A heat transfer or direct to garment print may be more suitable and cost effective. 

Can you put more than one logo on a garment?

Yes we can put multiple logos on some garments. 

If I have special colour matching requirements - or need to have my letterhead/business cards matched, can Absolute Zero meet my needs?

Yes, we have a comprehensive range of garment and thread colours available, but cannot guarantee an exact match.  

Do you sell workwear and high visibility clothing?

Yes, we have a range of high visibility and workwear available. You can view them here.

What's the usual turnaround time getting embroidery done?

We can usually deliver between 7-10 working days.

Does Absolute Zero have a minimum quantity requirement?

A minimum quantity may apply to some products. Please check with us.   

How will my garment fit?

See here for a general size guide and also individual brand size guides.

Can I order online?

Best to give us a call to discuss your needs.  Then we can prepare a bespoke proposal to suit your needs.